Our Commitment to You
At Boost My Panda, we stand behind the quality of our products and services. Your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to make it right.
Refund Eligibility
📋 You may be eligible for a refund if:
✓ You request a refund within 30 days of your purchase ✓ The product or service did not meet the quality standards we promised ✓ Your order arrived damaged or defective ✓ You received an incorrect item ✓ The product or service was not as described on our website
Items Not Eligible for Refund
❌ Custom or personalized orders that have been completed according to your specifications ❌ Digital downloads or digital products once accessed or downloaded ❌ Items purchased on clearance or final sale (clearly marked on product page) ❌ Shipping costs (unless the order arrived damaged or was our error) ❌ Products damaged due to misuse or improper handling after delivery
How to Request a Refund
🔹 Step 1: Contact Us Email our customer service team at support@boostmypanda.com or call 1-800-PANDA-HELP with your order number and reason for the refund request.
🔹 Step 2: Provide Documentation If applicable, provide photos of damaged items or explain why the product didn’t meet your expectations. We may request additional information to process your request.
🔹 Step 3: Return Authorization Once approved, we’ll provide you with a prepaid return shipping label and return instructions. For damaged or defective items, we may not require a return.
🔹 Step 4: Refund Processing Once we receive and inspect your return, refunds are typically processed within 5-7 business days. The refund will be credited to your original payment method.
Refund Timeline
⏱️ Processing Time: 5-7 business days after we receive your returned item ⏱️ Bank Processing: Depending on your bank, it may take an additional 1-3 business days for the refund to appear in your account
Shipping Refunds
📦 For items damaged in shipping or orders that never arrived, we’ll provide a full refund including original shipping costs. No return necessary for clearly damaged packaging.
📦 For standard returns initiated by you, return shipping is covered by our prepaid label. Original shipping costs are non-refundable unless the issue was our error.
Exchanges
💬 Prefer an exchange instead of a refund? We’re happy to help! Contact us with your exchange request, and we’ll ship your new item at no additional charge.
Special Circumstances
🎁 Gift Purchases: If you received an item as a gift and wish to return it, the refund will be issued as store credit or a gift card in the original purchase amount.
🛍️ Bulk Orders: For bulk or wholesale orders, refund policies may vary. Please contact our wholesale team at wholesale@boostmypanda.com for specific terms.
Quality Guarantee
We’re confident in the quality of our products. If you receive an item that’s defective or doesn’t meet our quality standards, we’ll replace it or issue a full refund—no questions asked.
Non-Refundable Fees
💳 Payment processing fees are non-refundable. If you paid via credit card, the refund will be credited to the same card. Processing fees charged by your bank are your responsibility.
Contact Us
Have questions about our refund policy? We’re here to help!
📧 Email: support@boostmypanda.com 📞 Phone: 1-800-PANDA-HELP 💬 Live Chat: Available Monday-Friday, 9 AM-6 PM EST 🌐 Website: www.boostmypanda.com
⏰ Customer Service Hours Monday through Friday: 9:00 AM to 6:00 PM EST Saturday: 10:00 AM to 4:00 PM EST Sunday: Closed
Our Promise
At Boost My Panda, your happiness matters. If there’s any issue with your order, we’re committed to finding a solution quickly and fairly. We appreciate your business and your trust in us.
